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Andy Hanselman (NEW)

Customer Service

Andy will help you evaluate and improve your approach to creating, building and maximising the relationships your business has with your customers and help you establish a culture that support this… consistently.

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David Smith

Corporate Culture & Values, Change Management, Performance Management & Appraisals

David has over 35 years corporate experience of change management, including the turnaround of the Asda Retail Business. David’s style is to engage with his audience and to tell stories to bring his points alive. He is impactful, taking a simple and practical approach to complex issues.

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Frank Furness

Frank specialises in sales, technology, customer service and goal setting and how they work in tandem to get great results.

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Geoff Ramm

Branding, Marketing Strategy, Customer Service

Geoff Ramm is the creator and author of ‘Celebrity Service’, ‘OMG Marketing’ and ‘OMG Strikes Back’, a multi-award winning speaker who challenges audiences. In his interactive keynotes, you will not only discover out-of-this-world ideas, but will come up with them and be excited to implement them too.

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Gordon Stoddart

Gordon has 15 years’ experience as a speaker and business coach helping entrepreneurs and businesses to transform themselves culturally, reputationally and financially through best practice customer experience leadership

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OTHER SPEAKERS YOU MAY LIKE

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Chris Hughes
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Chris' experiences range across large budgets brands to start ups; from blue chip corporations to SMEs, from consumer goods, via business to business, to service marketing.

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Jessica Richards
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Jessica specialises in personal transformation and leadership mentoring, using her unique ‘Changing the Groundhog Day’ approach.

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Vicky Bailey
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Vicky regularly works with a diverse range of organisations, Chief Executives, Senior Managers and elite athletes, effecting and managing change.

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Emma Stroud
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  • Retreats
  • Keynotes

Communication Skills, Presentation Skills

Improvisation is a vital skill for business and leadership success, in this interactive session Emma will use exercises to highlight and enhance a range of skills used by leaders each day.

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