Decision-Making: Art or Science?
Meeting the Judgement Challenges of an Increasingly Complex World
Professional judgement is possibly the most important capability of any leader because it determines how well every other talent or capability can be applied. It is a key determinant affecting which organisations win in the marketplace and which struggle from crisis to crisis. Although many factors shape success or failure – such as market and competitor activity, technological advances, legislation or product innovation – in every case the quality of leaders’ decisions is the consistent factor influencing the effectiveness of their response.
The challenge as we strive to make improvements in this area is that making decisions, whether relating to strategy, operational crises or people, cannot reliably be boiled down to a ‘science’ of pure reasoning in a process that will provide all the answers. In this increasingly volatile and complex world, judgement calls are often riddled with far too many intangibles, complexities, unknowns and variables to allow every option to be identified, fully analysed and understood. For leaders, learning to handle this task is critically important.
To enable improvements in judgement the workshop addresses two of the core decision-making challenges. Firstly, it explains how to steer a course between two common, yet highly contradictory, sets of advice: that clear, structured and rational processes are essential, and the opposing viewpoint which insists that well-developed intuition is the key. Secondly, it explores some of the unconscious mental biases and traps that lead to errors, showing how this awareness also holds the potential to overcome them.
This workshop will help participants to make sound, reliable and informed decisions which are “right” for their customers/clients and colleagues. Furthermore, it will improve their ability to do so even as the complexity and ambiguity of their operating environment increases.
By the end of this workshop, participants will:
- Understand the primary mechanisms by which decision-making errors arise, and how to avoid them.
- Learn a simple model to help them to make more consistent and appropriate decisions.
- Be able to recognise the times when strong leadership is required.
- Experience and learn to avoid three specific mental barriers that lead to decision-making errors.