Give Great Answers to Tough Questions
The higher you climb the tougher the questions. Think of the questions the British Prime Minister or the American President are required to answer. The questions at the summits of business are also hugely challenging – especially when the going gets rough. This workshop helps business leaders deal effectively with those challenging questions they face from many around them. Michael Dodd’s research shows the toughest questions for chief executives most commonly come from their customers, their prospects and their own staff. In addition, there can be nightmare questions from bank managers, shareholders, company chairmen and journalists.
This practical workshop gets business leaders off the back foot onto the front foot – allowing them to perfect the content, structure and delivery of their answers…and boost their confidence along the way.
- “Golden Formulae” behind great answers to tough questions.
- Examples of good and bad practice.
- Work on the members’ toughest questions elicited in pre-session questionnaires.
- Practice tough conversations, record them, play them back and analyse what’s required to improve the content, structure and delivery of the answers.
- The chance to practice and perfect performance.
This workshop will equip participants with tools and techniques – and the practice – to enable them to:
- Formulate the right key messages before tough conversations that are valuable for their questioners and vital to their company’s cause.
- Learn the “Golden Formulae” for structuring great answers.
- Illustrate their answers with powerful pre-planned stories and examples.
- Deliver their answers looking right, sounding right and feeling right.
- Go into tough conversations with increased confidence and make their point.
- Remain composed and effective during hostile and tricky questioning.
This learning-by-doing workshop starts with a look at the tough questions participants have faced and are expecting to face in the future. These questions will have been elicited in pre-session questionnaires, and participants discuss how they’ve fared when dealing with tough questions in the past. This ensures the workshop is tailored to the precise needs of the group and pitched at the appropriate level. The participants then give their normal answers to their own tough questions. These are recorded, played back and analysed. Participants get to see themselves as others see them, and by doing so discover what to do differently. They get a score from the participants on their left. There is an interactive presentation showing how best to tackle nightmare questions. This unveils the “Golden Formulae”. Examples of good and bad practice are shown. Participants then get to apply the “Golden Formulae” to their own issues.
Participants then have a second shot at answering their question. This is also scored by the participants on their left. The differences between their first and second answer are dissected. Scores are revealed showing how far they’ve improved during the workshop. There’s a prize for the biggest improver. Learning points are established.
- Know what to say when challenged by their toughest question – and how to apply this technique to other difficult questions which they face.
- Understand the importance of planning, preparing and practising for vital conversations where nightmare questions can often be anticipated.
- Get off the back foot onto the front foot when questioned.
- Have upgraded the content, structure and delivery of their answers.
- Feel more confident about facing up to future tough conversations.