Threat or Opportunity: Maximising the performance of Generation Z
From 2016 onwards, Generation Z has been starting to enter the UK workforce in big numbers. Aged between 0 and 17, Generation Z are true digital natives, and truly mobile – having grown up online and running their lives through their mobiles. Maturing against a back-drop of increasing, global uncertainty and break-neck change, Gen Z is less optimistic than Millennials/Gen Y. And Gen Z is much more influenced by their peers and parents, and not by politicians, leaders or even their boss at work. A range of factors impacting Gen Z means that this generation is the least loyal and least engaged at work and thus employee loyalty and retention are extremely low and volatile. This 3.5-hour workshop identifies the issues and challenges facing Generation Z and the potentially positive or negative impact their performance and productivity will have on continued organisational success. The workshop also provides practical tools and techniques for reducing the negative impact of these challenges and for increasing the potential for reduced attrition and increased engagement and contribution of Gen Z employees.
- The session starts with identifying Generation Z and understanding what experience and beliefs that participants have about Generation Z – through friends, family or employees.
- Positioning why Generation Z are like they are – due to increasing global and political uncertainty, changing working practices, the ubiquity of technology and the break-neck speed of change.
- Identifying and evaluation the key features of Generation Z – the good and the bad news.
- Recognising the Generation Z attitude to communications, interaction and work.
- Identifying the challenges with Generation Z low social skills, interpersonal skills, and emotional intelligence and being increasingly mobile and entrepreneurial – and understanding that these can make this generation more difficult to manage and to retain.
- Understand who Generation Z are and the context which has shaped their beliefs and attitudes.
- Identify Generation Z characteristics that can be deemed as either positive or negative, and evaluate how best to maximise or mitigate these in terms of communication, interaction and work.
- Evaluate how best to retain Generation Z and to engage and develop these employees so that they become positive contributors to each organisation’s ongoing success.