Unlocking New Sales and Service Opportunities in your Real Customer Journey
Having a superb customer journey is key to delighting and exciting your customers time and time again. Why is it then, that so many customer journeys are seen from the suppliers and not customers perspectives? Imagine the power of considering your customers emotional state? How about uncovering the real start of the customer journey (oh and where it ends)? Nevil will show how you and your team can:
- Understand your real customers journey from their perspective.
- Spot where the journey starts, where it ends and the critical stages your customers (and you) go through.
- Understand the personal emotional drivers in your customers journey and how you can influence this in a positive way.
- Create your perfect customer journey, growing your sales and service.
- Think more like your customers and spot the real opportunities to deliver a great service, boost your sales and increase your customers satisfaction.
By the time the session is wrapping up, you’ll be armed with simple and highly effective tools to help you create your perfect customer journey. You will recognise the right things to do to sell more, more often and boost your customer service to each and every customer. You’ll also understand what it means to – and why you need to – get your customer on the green line.
Can be run as a half day workshop and full day retreat.