Andy Hanselman | Vistage UK
Speaker Bio

Andy Hanselman

Andy Hanselman is passionate about helping businesses, their leaders and their people create competitive advantage by ‘Thinking in 3D’! That means being ‘Dramatically and Demonstrably Different’! As a recognised expert on business competitiveness, he has spent the last 27 years researching, working with, and learning the lessons from, successful fast growth businesses and their leaders.

Andy brings these lessons to life by speaking at events, conferences, workshops and seminars! He helps business leaders identify ways they can differentiate their business and create real competitive advantage by delivering outstanding customer experiences and maximising their relationships with their customers… consistently. It’s about engaging, empowering and enabling their people to do this, establishing a culture that supports it, and fulfilling their role as leaders to make it happen.

As a speaker, Andy thrives on interacting with people ensuring that they are challenged, stimulated and motivated. His style is participative, fast paced, humorous and relevant. He believes people learn best by doing and having fun! As a result he works hard to offer them practical, stimulating fresh leadership ideas, tools and techniques that provide no-nonsense ‘stuff’ they can actually use in their businesses immediately.

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Andy’s latest book ‘The 7 Characteristics of Dramatically and Demonstrably Different Businesses’ highlights those things. It’s definitely not the latest ‘fad’ or hyped ‘panacea’ for business success, nor a list of ‘do’s and don’ts, or ‘magical answers’, but proven methodologies and processes that help successful winning businesses get ahead, and stay ahead of their competitors.

Just some of the businesses Andy has spoken to and worked with include Tommy Hilfiger, Ronseal, Jelf, Pallex, Hunters Estate Agents, Parkdean Holidays, B Braun, Naylor Industries, Grant Thornton and Aggregate Industries… plus literally thousands of fast growth entrepreneurial businesses in a wide range of sectors.

Accredited 2018-19 Q3.

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My programmes
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Create An UBER Culture!

Andy will show how the leaders of winning businesses take a Dramatically and Demonstrably Different approach to culture. These ‘3D Leaders’ work hard to proactively develop the culture they want, is an integral ingredient of their competitive advantage.

Read more

Create An UBER Culture!

Overview:

Culture is often seen as the ‘soft side’ of leading a business but in reality, it’s actually the hardest! It can be the hardest to affect, develop and change, and it’s also the thing that can have the hardest impact (positively or negatively) on the business and people performance.

In fact, according to the Deloitte Global Capital Human Trends Report, culture and employee engagement is the number one issue for the world’s business and HR leaders. The objective of this session is to address this issue and demonstrate how winning leaders proactively develop the culture they want. Andy’s UBER Culture model will help you do that and will help you identify the steps you need to take to make it happen.

This session will explore our definition of culture as 'the way we do things around here' and Andy will show how the leaders of winning businesses take a Dramatically and Demonstrably Different approach. These ‘3D Leaders’ work hard to proactively develop the culture they want - It’s not left to chance and is an integral ingredient of their competitive advantage when it comes to attracting and retaining both customers and employees.

They create what he calls an UBER Culture and this session helps you take a good look at your business and evaluate how you measure up when it comes to ensuring that...

  • Everyone Understands the culture the culture you want, the behaviours expected of them and crucially, consistently behave in line with that culture.
  • Systems and processes are Built to positively reinforce and enhance the culture and behaviours you want
  • People are Encouraged, Empowered and Enabled to deliver
  • People are Rewarded and Recognised for doing so!

By providing real examples of these winning 3D Businesses , Andy will also allow (force!) participants to see how their business ‘measures up’. He will help them identify the steps they need to take in their role as leader to create, embed and reinforce the culture that they want. Throughout the session they will be given tools, and techniques to review their approach to creating, developing and sustaining a culture that creates real competitive advantage. Crucially they will be given time to identify the ACTIONS they are going to take to make an impact on their business and establish an UBER Culture!

This workshop will examine:

  • ‘Culture’ – what exactly is it? What influences it (both positively and negatively), what’s yours…. and how do you know?
  • The fundamental principles of the UBER Culture model and what this means for you as the leader of your business.
  • ‘Valuing Your Values’ – not lots of nice posters and slogans, but (re)establishing core ‘values’ and identifying the preferred attitudes and behaviours that all your people need to display to live those values consistently to create real competitive advantage!
  • How ‘3D’ Businesses establish effective systems and processes to recruit, develop, ‘motivate’ and ‘engage’ their people that fit in to, embrace and reinforce that culture (and that means the ‘right’ people!).
  • How they engage, empower and enable their people to make it happen.... consistently.
  • ‘Champion Your Champions’ and ‘Challenge their Challengers’ – How ‘3D’ Leaders reward and recognise the behaviours they want and how they deal with ‘problem performers’.
  • You as a role model – it’s not what you say, it’s what you do… and are seen to be doing.
  •  Proven routes and methods ‘3D’ Leaders employ to create, embed and reinforce a culture that creates real competitive advantage.

Outcomes:

  • An understanding of the 4 key ingredients of the UBER Culture model and what they mean for your business and you as a leader in it
  • Carried out an assessment of how your business ‘measures up’ against the 4 ingredients and identification of the blockages and barriers to making it happen
  • Real examples of winning businesses who are making this stuff work for them
  • Practical ideas and methods to help you do it too in your business
  • Proven tools and techniques to help you fulfil your role as a leader to establish and embed the culture and the processes to make it work for your business
  • A ‘3D Plan’ to address the key issues in your business to help you and your business create an UBER Culture that creates real competitive advantage.

Added October 2018.

Maximise Your Customer Relationships!

Andy will help you evaluate and improve your approach to creating, building and maximising the relationships your business has with your customers and help you establish a culture that support this..consistently.

Read more

Maximise Your Customer Relationships!

Forget CRM, Think MCR!

Overview:

According to The Microsoft State Of Customer Service Report, 56% of customers worldwide say they have higher expectations than they did a year ago. Another report shows that 73% of UK customers have ended a relationship with a company in the past 6 months because of poor customer service. The aim of this workshop is to address this issue and help you as a leader ensure your business delivers outstanding customer experiences consistently and how to build on this to Maximise your Customer Relationships! It’s all about ensuring everyone in your business takes a proactive approach to giving the best to customers in terms of service, but also getting the best from them in terms of increasing spend, loyalty and repeat business.

In today’s ever more competitive markets, finding and keeping customers is getting more and more difficult. In most market sectors, there’s massive choice and an abundance of suppliers. It’s a world where customer expectations are getting higher and higher, and the evidence shows that customer loyalty is becoming harder and harder to win.
Our research suggests that winning businesses take a ‘Dramatically and Demonstrably Different’ approach to the way they deal with their customers. These ‘3D’ Businesses have a passion and total customer focus at every level and are proactive (even obsessive!) in focusing their efforts and resources to make this happen!

It’s not a gimmick or a ‘one off’, and no, it’s definitely not ‘Have a nice day!’ or ‘Buy One, Get 10 Free!’ – hey, anyone can give stuff away! It’s also not about CRM systems that too often are simply a database with lots of names in it, it’s about MCR! - Maximising Customer Relationships! This means ‘proactively developing relationships that give the best to and get the best from the customers that you want.’
Andy will share practical tools and techniques you as a leader can use to make it work in your business… immediately

This workshop will examine:

  • The fundamental principles of MCR and what this means for you as the leader of your business.
  • How ‘3D’ Businesses don’t just meet customer expectations, but exceed them and create ‘delighted’ customers!
  • How they engage, empower and enable their people to make it happen.... consistently.
  • How you as a leader can ensure everyone in your business understands their role in giving their customers what they want (and more).
  • Why too many businesses fail to ‘maximise’ their relationships and get the best from their customers in terms of increased loyalty, repeat business and recommendations – that’s the pay off!
  • Proven routes and methods ‘3D’ Businesses employ to ensure all their people have the skills and aptitudes to spot and maximise those opportunities to seriously improve the level of service they provide, as well as developing more profitable relationships with their customers.
  • How these businesses create, establish and embed a culture that supports and reinforces this and your role as a leader in making that happen.

Outcomes:

  • An understanding of the 5 key ingredients of MCR and what they mean for your business and you as a leader in it.
  • Carried out an assessment of how your business ‘measures up’ against the 5 ingredients and identification of the blockages and barriers to making it happen.
  • Insights into how winning businesses engage, empower and enable their people to create delighted customers and increase loyalty and spend.
  • Practical ideas and methods to help you do it too in your business
    Proven tools and techniques to help you fulfil your role as a leader to establish and embed the culture and the processes to make it work for your business.
  • A ‘3D Plan’ to address the key issues in your business to help you and your people ‘Forget CRM, Think MCR!’

Added February 2017. Updated October 2018.

Create An UBER Culture!

Andy will show how the leaders of winning businesses take a Dramatically and Demonstrably Different approach to culture. These ‘3D Leaders’ work hard to proactively develop the culture they want, is an integral ingredient of their competitive advantage.

Read more

Create An UBER Culture!

Overview:

Culture is often seen as the ‘soft side’ of leading a business but in reality, it’s actually the hardest! It can be the hardest to affect, develop and change, and it’s also the thing that can have the hardest impact (positively or negatively) on the business and people performance.

In fact, according to the Deloitte Global Capital Human Trends Report, culture and employee engagement is the number one issue for the world’s business and HR leaders. The objective of this session is to address this issue and demonstrate how winning leaders proactively develop the culture they want. Andy’s UBER Culture model will help you do that and will help you identify the steps you need to take to make it happen.

This session will explore our definition of culture as 'the way we do things around here' and Andy will show how the leaders of winning businesses take a Dramatically and Demonstrably Different approach. These ‘3D Leaders’ work hard to proactively develop the culture they want - It’s not left to chance and is an integral ingredient of their competitive advantage when it comes to attracting and retaining both customers and employees.

They create what he calls an UBER Culture and this session helps you take a good look at your business and evaluate how you measure up when it comes to ensuring that...

  • Everyone Understands the culture the culture you want, the behaviours expected of them and crucially, consistently behave in line with that culture.
  • Systems and processes are Built to positively reinforce and enhance the culture and behaviours you want
  • People are Encouraged, Empowered and Enabled to deliver
  • People are Rewarded and Recognised for doing so!

By providing real examples of these winning 3D Businesses , Andy will also allow (force!) participants to see how their business ‘measures up’. He will help them identify the steps they need to take in their role as leader to create, embed and reinforce the culture that they want. Throughout the session they will be given tools, and techniques to review their approach to creating, developing and sustaining a culture that creates real competitive advantage. Crucially they will be given time to identify the ACTIONS they are going to take to make an impact on their business and establish an UBER Culture!

This workshop will examine:

  • ‘Culture’ – what exactly is it? What influences it (both positively and negatively), what’s yours…. and how do you know?
  • The fundamental principles of the UBER Culture model and what this means for you as the leader of your business.
  • ‘Valuing Your Values’ – not lots of nice posters and slogans, but (re)establishing core ‘values’ and identifying the preferred attitudes and behaviours that all your people need to display to live those values consistently to create real competitive advantage!
  • How ‘3D’ Businesses establish effective systems and processes to recruit, develop, ‘motivate’ and ‘engage’ their people that fit in to, embrace and reinforce that culture (and that means the ‘right’ people!).
  • How they engage, empower and enable their people to make it happen.... consistently.
  • ‘Champion Your Champions’ and ‘Challenge their Challengers’ – How ‘3D’ Leaders reward and recognise the behaviours they want and how they deal with ‘problem performers’.
  • You as a role model – it’s not what you say, it’s what you do… and are seen to be doing.
  •  Proven routes and methods ‘3D’ Leaders employ to create, embed and reinforce a culture that creates real competitive advantage.

Outcomes:

  • An understanding of the 4 key ingredients of the UBER Culture model and what they mean for your business and you as a leader in it
  • Carried out an assessment of how your business ‘measures up’ against the 4 ingredients and identification of the blockages and barriers to making it happen
  • Real examples of winning businesses who are making this stuff work for them
  • Practical ideas and methods to help you do it too in your business
  • Proven tools and techniques to help you fulfil your role as a leader to establish and embed the culture and the processes to make it work for your business
  • A ‘3D Plan’ to address the key issues in your business to help you and your business create an UBER Culture that creates real competitive advantage.

Added October 2018.

Maximise Your Customer Relationships!

Andy will help you evaluate and improve your approach to creating, building and maximising the relationships your business has with your customers and help you establish a culture that support this..consistently.

Read more

Maximise Your Customer Relationships!

Forget CRM, Think MCR!

Overview:

According to The Microsoft State Of Customer Service Report, 56% of customers worldwide say they have higher expectations than they did a year ago. Another report shows that 73% of UK customers have ended a relationship with a company in the past 6 months because of poor customer service. The aim of this workshop is to address this issue and help you as a leader ensure your business delivers outstanding customer experiences consistently and how to build on this to Maximise your Customer Relationships! It’s all about ensuring everyone in your business takes a proactive approach to giving the best to customers in terms of service, but also getting the best from them in terms of increasing spend, loyalty and repeat business.

In today’s ever more competitive markets, finding and keeping customers is getting more and more difficult. In most market sectors, there’s massive choice and an abundance of suppliers. It’s a world where customer expectations are getting higher and higher, and the evidence shows that customer loyalty is becoming harder and harder to win.
Our research suggests that winning businesses take a ‘Dramatically and Demonstrably Different’ approach to the way they deal with their customers. These ‘3D’ Businesses have a passion and total customer focus at every level and are proactive (even obsessive!) in focusing their efforts and resources to make this happen!

It’s not a gimmick or a ‘one off’, and no, it’s definitely not ‘Have a nice day!’ or ‘Buy One, Get 10 Free!’ – hey, anyone can give stuff away! It’s also not about CRM systems that too often are simply a database with lots of names in it, it’s about MCR! - Maximising Customer Relationships! This means ‘proactively developing relationships that give the best to and get the best from the customers that you want.’
Andy will share practical tools and techniques you as a leader can use to make it work in your business… immediately

This workshop will examine:

  • The fundamental principles of MCR and what this means for you as the leader of your business.
  • How ‘3D’ Businesses don’t just meet customer expectations, but exceed them and create ‘delighted’ customers!
  • How they engage, empower and enable their people to make it happen.... consistently.
  • How you as a leader can ensure everyone in your business understands their role in giving their customers what they want (and more).
  • Why too many businesses fail to ‘maximise’ their relationships and get the best from their customers in terms of increased loyalty, repeat business and recommendations – that’s the pay off!
  • Proven routes and methods ‘3D’ Businesses employ to ensure all their people have the skills and aptitudes to spot and maximise those opportunities to seriously improve the level of service they provide, as well as developing more profitable relationships with their customers.
  • How these businesses create, establish and embed a culture that supports and reinforces this and your role as a leader in making that happen.

Outcomes:

  • An understanding of the 5 key ingredients of MCR and what they mean for your business and you as a leader in it.
  • Carried out an assessment of how your business ‘measures up’ against the 5 ingredients and identification of the blockages and barriers to making it happen.
  • Insights into how winning businesses engage, empower and enable their people to create delighted customers and increase loyalty and spend.
  • Practical ideas and methods to help you do it too in your business
    Proven tools and techniques to help you fulfil your role as a leader to establish and embed the culture and the processes to make it work for your business.
  • A ‘3D Plan’ to address the key issues in your business to help you and your people ‘Forget CRM, Think MCR!’

Added February 2017. Updated October 2018.

This speaker currently has no keynotes. Please check back soon.

This speaker currently has no retreats. Please check back soon.

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