David Ventura (NEW) | Vistage UK
Speaker Bio

David Ventura (NEW)

David is a thought provoking speaker who helps Senior Leaders and their teams improve the profitability and performance of key customers, bringing to life the principles of increasing results by improving relationships with your most important customers.

David has spent over 12 years in a variety of commercial and leadership roles across numerous sectors, including Retail, IT and Telecoms, with a proven track record in driving business growth across new business and the existing customer base.

His ability to adapt to any given group, sector and culture makes him an ideal facilitator to bridge the gap between ‘best practice’ and creative and innovative solutions.

Having started his career in the ‘entertainment industry’ working as a resident Entertainments Manager for Holiday Parks, Cruise Ships and Nightclubs, the transition into Sales and Leadership came naturally, bringing with him some core principles of Customer Growth;

  • The key to any great ‘performance’ is integrity and authenticity. The same applies to business.
  • If ‘people buy from people’ then rapport and relationship skills are the most powerful skills to master in business.
  • Sales can often be seen as a downstream result of Service Excellence.

Now working as a speaker, corporate trainer and coach, David now dedicates his time to helping organisations grow revenues, empower employees and reach full potential by delivering highly engaging and ‘output focused’ workshops.

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Living in Hertfordshire, with his wife and two young children, David is most ‘at home’ cooking up a feast for friends and family and making a ‘mean’ G&T! Contrary to common belief, he is no relation to Ace and believes that happiness comes from achieving an abundance of love, laughter and learning.

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My programmes
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Key Account Management

This highly participative and engaging “health check” workshop provides an overview of the essential KEY ACCOUNT MANAGEMENT strategies, systems and skills needed in today’s challenging business environment.

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Key Account Management

~Top ten tips for managing your top ten customers ~

Overview:

“Look after your most important customers before someone else does!”

For senior executives today, key account management (KAM) has never been more relevant or important.

  1. More and more revenue is coming from a smaller % of customers. For many SMEs, 64% of the revenue is provided by just 4% of the customers. Often the 'Top 10' accounts.
  2. Often an SMEs only USP is ‘Customer Intimacy’. Building profitable partnerships is the key to success.
  3. Key Account Management starts at the top!

This highly participative and engaging “health check” workshop provides an overview of the essential KEY ACCOUNT MANAGEMENT strategies, systems and skills needed in today’s challenging business environment.

Content:

Ten key themes:

  1. Improve your profitability... by improving the customer’s profitability
  2. Use KAM to stand out from your competitors rather than stand up to them
  3. Work as an exceptional business partner not as an ordinary supplier
  4. Are you a cost-creator or a value-creator?
  5. To avoid Procurement people you need to be adding value in the boardroom
  6. The only safe customer is one where you are exceeding their expectations
  7. They don’t care how much you know as long as they know how much you care
  8. If you are an expert in the customer’s world you never have to sell again
  9. Key account management starts at the top or it does not start
  10. KAM is a team sport – it is not about “my customer” - it is about “our customer”

Outcomes:

  • Better relationships with key decision makers and influencers
  • Happier key customers
  • Improved loyalty and retention
  • Early identification of “issues”
  • Additional sales
  • Defined roles for everyone in the account management team
  • Reduction in servicing costs
  • More teamwork, less “friendly fire”
  • More effective key account plans
  • Customer-centric culture

Added September 2018.

Key Account Management

This highly participative and engaging “health check” workshop provides an overview of the essential KEY ACCOUNT MANAGEMENT strategies, systems and skills needed in today’s challenging business environment.

Read more

Key Account Management

~Top ten tips for managing your top ten customers ~

Overview:

“Look after your most important customers before someone else does!”

For senior executives today, key account management (KAM) has never been more relevant or important.

  1. More and more revenue is coming from a smaller % of customers. For many SMEs, 64% of the revenue is provided by just 4% of the customers. Often the 'Top 10' accounts.
  2. Often an SMEs only USP is ‘Customer Intimacy’. Building profitable partnerships is the key to success.
  3. Key Account Management starts at the top!

This highly participative and engaging “health check” workshop provides an overview of the essential KEY ACCOUNT MANAGEMENT strategies, systems and skills needed in today’s challenging business environment.

Content:

Ten key themes:

  1. Improve your profitability... by improving the customer’s profitability
  2. Use KAM to stand out from your competitors rather than stand up to them
  3. Work as an exceptional business partner not as an ordinary supplier
  4. Are you a cost-creator or a value-creator?
  5. To avoid Procurement people you need to be adding value in the boardroom
  6. The only safe customer is one where you are exceeding their expectations
  7. They don’t care how much you know as long as they know how much you care
  8. If you are an expert in the customer’s world you never have to sell again
  9. Key account management starts at the top or it does not start
  10. KAM is a team sport – it is not about “my customer” - it is about “our customer”

Outcomes:

  • Better relationships with key decision makers and influencers
  • Happier key customers
  • Improved loyalty and retention
  • Early identification of “issues”
  • Additional sales
  • Defined roles for everyone in the account management team
  • Reduction in servicing costs
  • More teamwork, less “friendly fire”
  • More effective key account plans
  • Customer-centric culture

Added September 2018.

This speaker currently has no keynotes. Please check back soon.

This speaker currently has no retreats. Please check back soon.

My areas of expertise

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