Speaker Bio

Sue Firth

Sue is a Business Psychologist, stress expert and leading authority on managing change. She is also a specialist in helping CEOs and senior executives manage stress, from an individual and group perspective.

She is an international speaker and presenter and is a winner of three top performing Speaker Awards with Vistage in 2006, 2010 and 2012.  She holds both a Batchelor of Science and a Masters Degree.  Sue is a member of the British Psychological Society and The Health Professions Council. Sue regularly appears in the media and press and has been a guest expert on ITV This Morning and BBC Panorama.  

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Sue aims to make a difference to the way people think and to teach them how to moderate their own habits and attitudes in order to reduce any difficulties they have, whilst still maintaining their effectiveness. With extensive experience in consulting at strategic level for both the management of change and the implementation of stress programmes to support employees, she is well placed to offer insight as to how organisations can help their people handle life better in changing circumstances. Used to presenting keynotes, half day and full day workshops, she regularly travels to the US to speak, as well as frequently working with medium to large corporate organisations, so that they can have an enhanced understanding of the best way to implement changes and shifts in structure or processes, whilst still being aware of what people need.

As a Psychologist Sue has developed a number of skills, principally observation and analysis of human behavioural patterns and throughout the course of her work she enables people to increase confidence by removing negative thoughts and changing long-held damaging self-belief traits. She does this when supporting her private clients and in her work when she speaks professionally. Her workshops on change emphasise the important part the top team play in supporting initiatives regarding change and how they benefit from working better together as a team prior to implementing recommended tools and tips. Her style is engaging, motivating, sensitive and down-to-earth. Her refreshing approach and techniques are unsurpassed. Sue helps individuals and businesses become more productive, purposeful, successful and profitable.

She works with a number of high profile corporate clients including National Grid plc, Vodafone, Legal and General Assurance, Ridgeons Ltd, Seddon Construction, and in the past Sun Microsystems and British Aerospace. She has a practice in Surrey and is an Associate of The Food Doctor based in Number 13 Harley Street.

Her book, “More Life – Less Stress; A practical guide to increasing well-being and staying sane in a mad world!” is available from all major book stores and Amazon.co.uk.

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My programmes
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Strategically Managing Change - Keynote

This is an interactive keynote involving getting the audience to question what change is; mistakes that organisations make when managing change, and practicing the A to C Model.

Read more

 

Strategically Managing Change - Keynote

A keynote is a speech or presentation that establishes the main underlying theme of a conference or event, usually to a large audience and lasting approximately 45 minutes.

 

Overview:

Leading and managing change is an important subject at a time when organisations have to introduce new processes, and modify old processes, in order to remain competitive. The impact of frequent change, or infrequent but significant change, on people can often be de-motivating and negative. It doesn’t have to be though. This session is designed to help understand how and why people react to change. The more we understand ourselves and others, the better we can implement change initiatives, maintain productivity and maximize the effectiveness of everyone involved. Otherwise, people can struggle with what is being asked of them, either because they don’t comprehend something and feel unable to express that; do not want to come out of their comfort zone, or as is most typical, they are asked to take on board change after change with not enough time to adapt. The result can often be reluctance at best and resistance at worst, both of which reduce productivity and cost companies money. This seems paradoxical when you consider that most changes are implemented in order to save costs!

This is an interactive keynote involving getting the audience to question what change is; mistakes that organisations make when managing change, and practicing the A to C Model. I also ask them to complete a questionnaire that looks at the influence a personality characteristic related to our desire to control life plays in whether we adapt well to change.

Outline:

  • To define ‘change’ and explore its varying impact on people. We all think we experience change but knowing what it is about change that causes anxiety is an easy way to keep the process on track
  • To look at typical mistakes organisations make and my recommendations to avoid and correct these
  • To explore a model for Managing Change called the A to C   model which is very interactively explored and suits even large numbers in the audience.
  • To introduce a personality characteristic that differentiates those people who are likely to cope well with change, from those who will need more support. Understanding why we like control in our lives and how to help people maintain a sense of control despite going through a change programme, is the key to maximizing the effectiveness of the process and the employees
  • To conclude with  the ‘Top Tips’ for helping people handle change better and thereby keep them as effective as possible.

Each member of the audience receives a relevant handout and questionnaire for use in the workshop.

Taking the Stress Out of Leadership - Keynote

During this keynote the audience will discuss a working definition of stress, understand why they might be attracted to it and recognise how to thrive rather than drown in it.

Read more

 

Taking the Stress Out of Leadership - Keynote

A keynote is a speech or presentation that establishes the main underlying theme of a conference or event, usually to a large audience and lasting approximately 45 minutes.

 

Overview:

Much has been written about stress and a lot of that has been negative Press. In fact, stress can be a good thing as our bodies naturally respond well to increased pressure by motivating us to perform. The trick in life is determining how to stay positively thriving on it rather than negatively drowning in it. Some of the ways to learn that are about recognising that many of us are drawn to parenting but don’t realise the pressures involved or that our personalities can affect how easy we find this transition. Many of us are driven, focused and often highly motivated so we like control otherwise we can be severely frustrated and unhappy. Understanding this is a crucial first step. Then it is possible to recognise the natural up’s and down’s in body chemistry that occur as a result of experiencing a very demanding role and one in which we are often not in control. The session covers how to handle the ups and down’s and still stay motivated and happy.

As a keynote this session works best when conducted in an interactive way; involving discussion in pairs; the use of a cardiac monitoring kit with a volunteer from the audience as everyone else can observe and learn from it, and asking questions that they work together in pairs to solve.

Outline:

  • The audience will discuss a working definition of stress, understand why they might be attracted to stress in their careers, and recognise how to thrive on this rather than drown in it.
  • A member of the audience will be wired to a cardiac monitoring kit that is simple to use on a laptop or PC that demonstrates how easy it is to control your own stress and maintain your effectiveness.
  • Everyone will learn to determine the significance of their own symptoms of stress and learn simple techniques to manage them well.
  • We will review the ‘chemistry of stress’ and look at the interplay between the chemicals produced in the brain and those produced in the body each of which contribute to how much stress we experience and how intensely it is felt. This in turn impacts on the symptoms we feel and the methods we choose to control or reduce the stress.
  • They will learn ‘Top Tips’ - proven strategies that help immediately reduce stress in their lives and make a difference to how well they handle it in the future.

This takes approximately 40 to 50 minutes with 10 minutes for questions at the end if possible.

Outcomes:

Each attendee will take away a handout on stress which covers the main points of the session and explains longer term strategies for stress. They can also access my site for CD downloads; a copy of my book available on e-book or Kindle, a questionnaire that assesses their symptoms and another that looks at their Stress Type. This identifies how they react under stress whether an Adrenalin junkie or withdrawing and preferring detail in their interactions, and enhances their knowledge so that they can moderate their natural reaction to stress in order to enhance their communication style.

Bounce Back! Building a Resilient Business- Keynote

This workshop identifies the five components of resilience then helps participants build an action plan around improving them.

Read more

 

Bounce Back! Building a Resilient Business

 

Overview:

Peter Drucker described a model in which businesses are encouraged to thrive by being both efficient and effective. One of the principles that help individuals and businesses to achieve this is the ability to be resilient because resilience increases their effectiveness especially at handling adversity. This concept is called ‘bounce back’ and refers to businesses that have the ability to handle change by periodically reviewing what they are good at and setting goals to capitalize on that. Resilience needs to be not only a desire, but a belief system, and far from being an innate skill for all, individuals can learn how to be resilient and therefore build strong businesses from within. At a time when organisations are potentially struggling because of economic pressures it can be particularly valuable to become aware of how to build resilience so that your teams can aim to thrive, rather than just to survive.

This workshop identifies the five components of resilience then helps participants build an action plan around improving each or all of these parts. Improving any one of the areas can have an impact but actively building all five can really help make a difference.

This is an interactive workshop involving discussion in pairs; small group break-outs and a personality questionnaire completed at the time.

Outcomes:

  • To review the ‘Model of a Successful Business’ by Peter Drucker and how that involves the concept of resilience. Then identify how the application of resilience in certain situations increases both an individual’s and a business’ ability to handle change and problems.
  • To define ‘Resilience’ and identify the component parts then complete a questionnaire that helps individuals to recognize their personal score for resilience.
  • To introduce another personality trait which explains why some of us are more likely to handle change and be resilient in our lives and those who are likely to need more support.
  • To identify strategies that enable a business to improve how resilient it is, thereby encouraging their people to cope with difficulties better, recover quicker and tolerate greater levels of uncertainty or change.

Strategically Managing Change

This is an interactive workshop using exercises and a personality questionnaire to illustrate the pertinent points on Change Management, including time for group discussions.

Read more

 

Managing Change Effectively

 

Overview:

Managing Change is an important subject at time when organisations have to introduce new processes, and modify old processes, in order to remain competitive. The impact of frequent change, or infrequent but significant change, on people can often be de-motivating and negative. It doesn't have to be though. This workshop is designed to help understand how and why people react to change. The more we understand people, the better we can implement change initiatives, maintain productivity and maximise the effectiveness of everyone involved.

This is an interactive workshop using exercises and a personality questionnaire to illustrate the pertinent points including time for group discussion.

Outcomes:

  • To define Change and its impact both in recent years within Industry and on people.
  • To introduce a personality characteristic that differentiates those people who are likely to cope well with change and those who cope less well.
  • To suggest ways of encouraging both personality types to work well together.
  • To make a number of recommendations which ensure change initiatives are as effective as possible.

Taking the Stress Out of Leadership

This workshop includes pragmatic tools that encourage people to adopt simple techniques with immediate effect and benefit to take the stress out of leadership.

Read more

 

Taking the Stress Out of Leadership

 

Overview:

Chief Executives have the unique benefit of their position in their favour but also unique challenges to balance against that. When faced with excessive demands, instead of pulling back and delegating work, they are more likely to overwork and therefore be at risk of burning out.

Few of us recognise how essential stress is to everyday performance, although the real key lies in understanding how to maintain that effectiveness for the longer term. Lifestyle changes and the recognition of how to boost body and brain chemistry enhance our ability to deliver effective decision making all day AND over time.

This workshop covers pragmatic tools that encourage people to adopt simple techniques with immediate effect and benefit. There is also a section on how to identify stress in other people and the legal obligations for businesses given the recent cases in the media. This can be integrated in to the workshop if the participants feel it is of benefit.

Outcomes:

  • To understand and refer to a working definition of ‘Stress’.
  • To look at the likely symptoms of stress in yourself and others.
  • To identify practical tools that can easily minimise stress.
  • To understand the differences between sources and causes of stress.
  • To constructively tackle the sources of stress.

Bounce Back! Building a Resilient Business- Keynote

This workshop identifies the five components of resilience then helps participants build an action plan around improving them.

Read more

 

Bounce Back! Building a Resilient Business

 

Overview:

Peter Drucker described a model in which businesses are encouraged to thrive by being both efficient and effective. One of the principles that help individuals and businesses to achieve this is the ability to be resilient because resilience increases their effectiveness especially at handling adversity. This concept is called ‘bounce back’ and refers to businesses that have the ability to handle change by periodically reviewing what they are good at and setting goals to capitalize on that. Resilience needs to be not only a desire, but a belief system, and far from being an innate skill for all, individuals can learn how to be resilient and therefore build strong businesses from within. At a time when organisations are potentially struggling because of economic pressures it can be particularly valuable to become aware of how to build resilience so that your teams can aim to thrive, rather than just to survive.

This workshop identifies the five components of resilience then helps participants build an action plan around improving each or all of these parts. Improving any one of the areas can have an impact but actively building all five can really help make a difference.

This is an interactive workshop involving discussion in pairs; small group break-outs and a personality questionnaire completed at the time.

Outcomes:

  • To review the ‘Model of a Successful Business’ by Peter Drucker and how that involves the concept of resilience. Then identify how the application of resilience in certain situations increases both an individual’s and a business’ ability to handle change and problems.
  • To define ‘Resilience’ and identify the component parts then complete a questionnaire that helps individuals to recognize their personal score for resilience.
  • To introduce another personality trait which explains why some of us are more likely to handle change and be resilient in our lives and those who are likely to need more support.
  • To identify strategies that enable a business to improve how resilient it is, thereby encouraging their people to cope with difficulties better, recover quicker and tolerate greater levels of uncertainty or change.

Strategically Managing Change

This is an interactive workshop using exercises and a personality questionnaire to illustrate the pertinent points on Change Management, including time for group discussions.

Read more

 

Managing Change Effectively

 

Overview:

Managing Change is an important subject at time when organisations have to introduce new processes, and modify old processes, in order to remain competitive. The impact of frequent change, or infrequent but significant change, on people can often be de-motivating and negative. It doesn't have to be though. This workshop is designed to help understand how and why people react to change. The more we understand people, the better we can implement change initiatives, maintain productivity and maximise the effectiveness of everyone involved.

This is an interactive workshop using exercises and a personality questionnaire to illustrate the pertinent points including time for group discussion.

Outcomes:

  • To define Change and its impact both in recent years within Industry and on people.
  • To introduce a personality characteristic that differentiates those people who are likely to cope well with change and those who cope less well.
  • To suggest ways of encouraging both personality types to work well together.
  • To make a number of recommendations which ensure change initiatives are as effective as possible.

Taking the Stress Out of Leadership

This workshop includes pragmatic tools that encourage people to adopt simple techniques with immediate effect and benefit to take the stress out of leadership.

Read more

 

Taking the Stress Out of Leadership

 

Overview:

Chief Executives have the unique benefit of their position in their favour but also unique challenges to balance against that. When faced with excessive demands, instead of pulling back and delegating work, they are more likely to overwork and therefore be at risk of burning out.

Few of us recognise how essential stress is to everyday performance, although the real key lies in understanding how to maintain that effectiveness for the longer term. Lifestyle changes and the recognition of how to boost body and brain chemistry enhance our ability to deliver effective decision making all day AND over time.

This workshop covers pragmatic tools that encourage people to adopt simple techniques with immediate effect and benefit. There is also a section on how to identify stress in other people and the legal obligations for businesses given the recent cases in the media. This can be integrated in to the workshop if the participants feel it is of benefit.

Outcomes:

  • To understand and refer to a working definition of ‘Stress’.
  • To look at the likely symptoms of stress in yourself and others.
  • To identify practical tools that can easily minimise stress.
  • To understand the differences between sources and causes of stress.
  • To constructively tackle the sources of stress.

Strategically Managing Change - Keynote

This is an interactive keynote involving getting the audience to question what change is; mistakes that organisations make when managing change, and practicing the A to C Model.

Read more

 

Strategically Managing Change - Keynote

A keynote is a speech or presentation that establishes the main underlying theme of a conference or event, usually to a large audience and lasting approximately 45 minutes.

 

Overview:

Leading and managing change is an important subject at a time when organisations have to introduce new processes, and modify old processes, in order to remain competitive. The impact of frequent change, or infrequent but significant change, on people can often be de-motivating and negative. It doesn’t have to be though. This session is designed to help understand how and why people react to change. The more we understand ourselves and others, the better we can implement change initiatives, maintain productivity and maximize the effectiveness of everyone involved. Otherwise, people can struggle with what is being asked of them, either because they don’t comprehend something and feel unable to express that; do not want to come out of their comfort zone, or as is most typical, they are asked to take on board change after change with not enough time to adapt. The result can often be reluctance at best and resistance at worst, both of which reduce productivity and cost companies money. This seems paradoxical when you consider that most changes are implemented in order to save costs!

This is an interactive keynote involving getting the audience to question what change is; mistakes that organisations make when managing change, and practicing the A to C Model. I also ask them to complete a questionnaire that looks at the influence a personality characteristic related to our desire to control life plays in whether we adapt well to change.

Outline:

  • To define ‘change’ and explore its varying impact on people. We all think we experience change but knowing what it is about change that causes anxiety is an easy way to keep the process on track
  • To look at typical mistakes organisations make and my recommendations to avoid and correct these
  • To explore a model for Managing Change called the A to C   model which is very interactively explored and suits even large numbers in the audience.
  • To introduce a personality characteristic that differentiates those people who are likely to cope well with change, from those who will need more support. Understanding why we like control in our lives and how to help people maintain a sense of control despite going through a change programme, is the key to maximizing the effectiveness of the process and the employees
  • To conclude with  the ‘Top Tips’ for helping people handle change better and thereby keep them as effective as possible.

Each member of the audience receives a relevant handout and questionnaire for use in the workshop.

Taking the Stress Out of Leadership - Keynote

During this keynote the audience will discuss a working definition of stress, understand why they might be attracted to it and recognise how to thrive rather than drown in it.

Read more

 

Taking the Stress Out of Leadership - Keynote

A keynote is a speech or presentation that establishes the main underlying theme of a conference or event, usually to a large audience and lasting approximately 45 minutes.

 

Overview:

Much has been written about stress and a lot of that has been negative Press. In fact, stress can be a good thing as our bodies naturally respond well to increased pressure by motivating us to perform. The trick in life is determining how to stay positively thriving on it rather than negatively drowning in it. Some of the ways to learn that are about recognising that many of us are drawn to parenting but don’t realise the pressures involved or that our personalities can affect how easy we find this transition. Many of us are driven, focused and often highly motivated so we like control otherwise we can be severely frustrated and unhappy. Understanding this is a crucial first step. Then it is possible to recognise the natural up’s and down’s in body chemistry that occur as a result of experiencing a very demanding role and one in which we are often not in control. The session covers how to handle the ups and down’s and still stay motivated and happy.

As a keynote this session works best when conducted in an interactive way; involving discussion in pairs; the use of a cardiac monitoring kit with a volunteer from the audience as everyone else can observe and learn from it, and asking questions that they work together in pairs to solve.

Outline:

  • The audience will discuss a working definition of stress, understand why they might be attracted to stress in their careers, and recognise how to thrive on this rather than drown in it.
  • A member of the audience will be wired to a cardiac monitoring kit that is simple to use on a laptop or PC that demonstrates how easy it is to control your own stress and maintain your effectiveness.
  • Everyone will learn to determine the significance of their own symptoms of stress and learn simple techniques to manage them well.
  • We will review the ‘chemistry of stress’ and look at the interplay between the chemicals produced in the brain and those produced in the body each of which contribute to how much stress we experience and how intensely it is felt. This in turn impacts on the symptoms we feel and the methods we choose to control or reduce the stress.
  • They will learn ‘Top Tips’ - proven strategies that help immediately reduce stress in their lives and make a difference to how well they handle it in the future.

This takes approximately 40 to 50 minutes with 10 minutes for questions at the end if possible.

Outcomes:

Each attendee will take away a handout on stress which covers the main points of the session and explains longer term strategies for stress. They can also access my site for CD downloads; a copy of my book available on e-book or Kindle, a questionnaire that assesses their symptoms and another that looks at their Stress Type. This identifies how they react under stress whether an Adrenalin junkie or withdrawing and preferring detail in their interactions, and enhances their knowledge so that they can moderate their natural reaction to stress in order to enhance their communication style.

Bounce Back! Building a Resilient Business- Keynote

This workshop identifies the five components of resilience then helps participants build an action plan around improving them.

Read more

 

Bounce Back! Building a Resilient Business

 

Overview:

Peter Drucker described a model in which businesses are encouraged to thrive by being both efficient and effective. One of the principles that help individuals and businesses to achieve this is the ability to be resilient because resilience increases their effectiveness especially at handling adversity. This concept is called ‘bounce back’ and refers to businesses that have the ability to handle change by periodically reviewing what they are good at and setting goals to capitalize on that. Resilience needs to be not only a desire, but a belief system, and far from being an innate skill for all, individuals can learn how to be resilient and therefore build strong businesses from within. At a time when organisations are potentially struggling because of economic pressures it can be particularly valuable to become aware of how to build resilience so that your teams can aim to thrive, rather than just to survive.

This workshop identifies the five components of resilience then helps participants build an action plan around improving each or all of these parts. Improving any one of the areas can have an impact but actively building all five can really help make a difference.

This is an interactive workshop involving discussion in pairs; small group break-outs and a personality questionnaire completed at the time.

Outcomes:

  • To review the ‘Model of a Successful Business’ by Peter Drucker and how that involves the concept of resilience. Then identify how the application of resilience in certain situations increases both an individual’s and a business’ ability to handle change and problems.
  • To define ‘Resilience’ and identify the component parts then complete a questionnaire that helps individuals to recognize their personal score for resilience.
  • To introduce another personality trait which explains why some of us are more likely to handle change and be resilient in our lives and those who are likely to need more support.
  • To identify strategies that enable a business to improve how resilient it is, thereby encouraging their people to cope with difficulties better, recover quicker and tolerate greater levels of uncertainty or change.

This speaker currently has no retreats. Please check back soon.