When do you remember a waitress?
Perhaps it is because they are so awful. They don’t listen to what you want. Some dishes don’t arrive. Your drinks come 20 minutes after your food. They aren’t attentive or don’t let you know the reason for a delay.
Or maybe it is all a lot more positive. They were charming and attentive, anticipating your needs (although sometimes filling up your glass that extra time is not appreciated in the morning). They let you order off menu, everything arrived in the right order, and made your evening out a delight.
HR can work in either of these ways, and you may have had a good or bad experience of HR as an order taker, perhaps over the telephone or even face to face with an HR Consultant. However the most important issue is not whether the experience was good, but whether it really served the needs of your business.