Vistage Executive Summit – Midlands Driving Dynamic Decisions;
Customer Driven Growth
Join over 300 CEOs, MDs and senior business leaders in a one day workshop with a lineup of world class speakers, where you will get the chance to meet and network with Vistage members and business leaders from around the UK.
Vistage exists solely to help high-integrity leaders make great decisions that benefit their companies, families and communities. The Vistage Executive Summit is a powerful event designed entirely for executives. Dynamic expert speakers leave you with insights to expand your perspectives, refine your instincts and improve your judgement – all of which will help you make better decisions. Peer-to-peer interactive breakout sessions will explore how to approach current challenges to uncover opportunities.
Steven Van Bellegham
We are entering the third phase of digitisation where artificial intelligence will raise the bar in terms of customer experience. Customer experience is evolving from a mobile-first to an AI-first business. For customers this is the start of the most exciting phase ever. They will enjoy benefits like hyper-personalisation, faster than real-time customer service and the most user-friendly interfaces ever seen. In his NEW keynote, Steven describes how to invest in the customer experience of the day after tomorrow. The keynote expounds on three key investment areas: consumer science, automated interfaces and intelligence augmented. As always, Steven’s enthusiastic delivery illustrates the journey with a variety of real-life cases and new management models.
Hamish will change the way you understand your customers, both internal and external and bring new insights that will enable you to create a Customer Promise – a change in the definition of the business or individual role, to a statement of customer benefit rather than a description of your expertise. For Hamish, this was the key to both driving innovation and creating a simple leadership tool to unlock the potential of the whole organisation.
What you will discover:
– How do concepts such as soft insights, customer expectations, customer’s customer and the blank sheet of paper approach give new insights that enable competitive advantage?
– Why does the customer promise provide a simple leadership tool that places the customer at the heart of everyone’s work?
– What are the implications for both customer engagement and leadership?
Agenda – Driving Dynamic Decisions
*Agenda timings may be subject to change
|08.00-09.30||Registration and breakfast||The Marketplace|
|08.15 – 09.15||Morning Industry Network Breakouts||Construction | Financial Services | Marketing and Media|
|09.30 – 09.45||Welcome and introductions|
|09.45 – 11.00||Steven Van Belleghem||
Customers The Day After Tomorrow:
|11.00 – 11.30||Refreshment break||The Marketplace|
|11.30 – 12.45||Steven Van Belleghem||Customers The Day After Tomorrow:
Winning customers in a world of AI, bots and automation Continued…
|12.45 – 14.00||Lunch Industry Network Breakouts||Manufacturing | Technology | Wholesale and Retail|
14.00 – 14.45
Member Panel Discussion
|14.45 – 15.00||Quick Break|
|15.00 – 16.45||Hamish Taylor||The Customer Promise:
Lessons in putting the customer at the heart of all activites
|16.45 – 17.00||Closing remarks|
This event is free to Vistage members.
Colleagues of Vistage members: £195 +VAT
Vistage alumni: £295 +VAT
Vistage guests: £595 +VAT
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