Speaker Bio

Mark Robb

Helping individuals and teams to become the best version of themselves, underpinned by the belief that outstanding organisational performance is the key to supporting individuals to reach their potential. This is passion that drives Mark’s work.

Specialising in increasing human and organisational performance, Mark has extensive experience creating and delivering leadership development and change management solutions. Having previously held a number of commercial management roles in the UK and Europe with a proven track record in making sustained measurable change to how people perform as well as bottom line results.

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Mark works across UK and Europe delivering interventions for some of the world’s largest companies. His no-nonsense practical and commercially focused approach challenges and equips people to harnesses the huge, but often dormant, power that lies within them.

His areas of expertise include performance leading others, unlocking potential and life leadership. Mark regularly speaks to a variety of audiences from large conference groups to Boards of major PLCs. He uses a number of methods including arresting and memorable techniques as well as cutting edge research and psychometrics.

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My programmes
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Lifting the Performance Curve

By the end of the session, participants will have specific strategies to lift the performance curve and learn three powerful feedback methods that work together to help manage both difficult conversations and move strong performers forward.

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Lifting the Performance Curve

By the end of the session, participants will:

  • Have specific strategies to lift the performance curve.
  • Learn three powerful feedback methods that work together to help manage both difficult conversations and move strong performers forward.
  • Understand how words, tone and body language blend together to communicated potently and equip you to create great rapport.

Inspiring Success – Performance Management

  • The Performance Management Cycle
  • The Numbers Exercise
  • Why Goal Setting Works
  • Simplicity on The Far Side of Complexity
  • The 3 Feedback Models

Communicating and Connecting

  • The Power of Positive Language
  • Positive Reframe
  • Changing your Language for Greater Energy & Engagement
  • Tone Tempo and Deliberate Emphasis
  • The 7 Components of Body Language
  • Rapport Building Strategies

New Q3 - 2017-2018

How to Lead Motivate and Engage: Leadership Excellence

This workshop will help participants understand how to connect, communicate and focus all business activity through one simple integrated ‘Success Model’.

Read more

How to Lead Motivate and Engage: Leadership Excellence

By the end of the session, participants will:

  • Have specific strategies to drive staff engagement and through that measurable performance increases in their teams.
  • Understand how to connect, communicate and focus all business activity through one simple integrated ‘Success Model’.
  • Have 28 practical ‘go-do’s’ in 4 themes they can apply immediately.

Part A: Leadership Essentials

  • Success Model Thinking … The Service Profit Chain
  • Modern Leadership and the Upside-Down Pyramid
  • Insights from our involvement in the M&S Change Journey
  • Empowerment without Anarchy
  • Critical Nature of Staff Engagement and Value Add in a Business
    Ref: Gallup’s State of The Worldplace Report

Part C: Creating Enablement … What the Research says … Part 1

  • 7 Essentials & 6 Myths - Professor Beverly Alimo-Metcalfe
    Ref: Real World Group – Engaging Leadership
  • The Big 9 Drivers of Performance and the 6 Killers –
    Ref: Corporate Leadership Council – Building the High-Performance Workforce
  • Leadership Transmissions … The Power of 4 Quadrant Communication
    Ref: Towers Perrin
  • Gallup’s Q12 … The 12 Elements of Creating a High Engagement Culture
    Ref: Gallup Engagement Studies & Meta-Analysis
  • The 4 Meta Themes of Engaging Leadership

Service Excellence

This workshop will help participants understand how service is connected and driven within and through the whole organisation.

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Service Excellence

By the end of the session, participants will:

  • Learn definitive approaches for getting your teams to think & act service.
  • Understand how service relates to culture.
  • Be clear on why customers leave and how to keep them.
  • Gain specific strategies on building customer loyalty and advocacy.
  • Learn how to measure service delivery.

Part A: Establishing Links with Leadership and Service Culture

  • Success Model, Upside down Pyramid and the Links to Service
  • Leaders role in Creating the Conditions for Great Service
  • Why Customer Leave … The Research
  • The value flow … how Engagement and Service connect

Part B: Customer Focused … Meeting and Beating Expectations

  • Why service matters… the facts
  • Negative Value to WOW
  • The value of customer loyalty…Levels of value created by service delivery…from terrorists to advocates.
  • The 3 rings of perceived value in service … The 3-ring model
  • The Ultimate Question … The Net Promoter System
  • Customer Segmentation
  • Defining the Touch-points and the opportunity to add or remove value
  • Creating the ‘Moodagrams’ and your Brand Signatures
  • What to do when it all goes wrong
  • The Service Recovery Model … Tragic moments into magic moments.

Life Leadership: Time Management

This workshop will look at how to improve your time management by covering forces on your time, practical time saving strategies and goal setting.

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Life Leadership: Time Management

By the end of the session, participants will:

  • Understand the primacy of time.
  • Be clear on why we can focus time on things that sometimes matter least.
  • Learn new rhythms and routines for maximizing effectiveness.
  • Gain an extra 2 months of effectiveness each year!

Part A: Gaining Control … Gaining Time

  • First Things
  • The Perspective of Purpose
  • Urgency or Importance?
  • How to Gain an Extra 2 Months Each Year

Part B: Personal Excellence

  • The Daily ‘Power Hour’
  • Handling Interrupters
  • Purpose…Every Week
  • The Wheel of Well Being
  • The ‘Can Do Checklist’

Lifting the Performance Curve

By the end of the session, participants will have specific strategies to lift the performance curve and learn three powerful feedback methods that work together to help manage both difficult conversations and move strong performers forward.

Read more

Lifting the Performance Curve

By the end of the session, participants will:

  • Have specific strategies to lift the performance curve.
  • Learn three powerful feedback methods that work together to help manage both difficult conversations and move strong performers forward.
  • Understand how words, tone and body language blend together to communicated potently and equip you to create great rapport.

Inspiring Success – Performance Management

  • The Performance Management Cycle
  • The Numbers Exercise
  • Why Goal Setting Works
  • Simplicity on The Far Side of Complexity
  • The 3 Feedback Models

Communicating and Connecting

  • The Power of Positive Language
  • Positive Reframe
  • Changing your Language for Greater Energy & Engagement
  • Tone Tempo and Deliberate Emphasis
  • The 7 Components of Body Language
  • Rapport Building Strategies

New Q3 - 2017-2018

How to Lead Motivate and Engage: Leadership Excellence

This workshop will help participants understand how to connect, communicate and focus all business activity through one simple integrated ‘Success Model’.

Read more

How to Lead Motivate and Engage: Leadership Excellence

By the end of the session, participants will:

  • Have specific strategies to drive staff engagement and through that measurable performance increases in their teams.
  • Understand how to connect, communicate and focus all business activity through one simple integrated ‘Success Model’.
  • Have 28 practical ‘go-do’s’ in 4 themes they can apply immediately.

Part A: Leadership Essentials

  • Success Model Thinking … The Service Profit Chain
  • Modern Leadership and the Upside-Down Pyramid
  • Insights from our involvement in the M&S Change Journey
  • Empowerment without Anarchy
  • Critical Nature of Staff Engagement and Value Add in a Business
    Ref: Gallup’s State of The Worldplace Report

Part C: Creating Enablement … What the Research says … Part 1

  • 7 Essentials & 6 Myths - Professor Beverly Alimo-Metcalfe
    Ref: Real World Group – Engaging Leadership
  • The Big 9 Drivers of Performance and the 6 Killers –
    Ref: Corporate Leadership Council – Building the High-Performance Workforce
  • Leadership Transmissions … The Power of 4 Quadrant Communication
    Ref: Towers Perrin
  • Gallup’s Q12 … The 12 Elements of Creating a High Engagement Culture
    Ref: Gallup Engagement Studies & Meta-Analysis
  • The 4 Meta Themes of Engaging Leadership

Service Excellence

This workshop will help participants understand how service is connected and driven within and through the whole organisation.

Read more

Service Excellence

By the end of the session, participants will:

  • Learn definitive approaches for getting your teams to think & act service.
  • Understand how service relates to culture.
  • Be clear on why customers leave and how to keep them.
  • Gain specific strategies on building customer loyalty and advocacy.
  • Learn how to measure service delivery.

Part A: Establishing Links with Leadership and Service Culture

  • Success Model, Upside down Pyramid and the Links to Service
  • Leaders role in Creating the Conditions for Great Service
  • Why Customer Leave … The Research
  • The value flow … how Engagement and Service connect

Part B: Customer Focused … Meeting and Beating Expectations

  • Why service matters… the facts
  • Negative Value to WOW
  • The value of customer loyalty…Levels of value created by service delivery…from terrorists to advocates.
  • The 3 rings of perceived value in service … The 3-ring model
  • The Ultimate Question … The Net Promoter System
  • Customer Segmentation
  • Defining the Touch-points and the opportunity to add or remove value
  • Creating the ‘Moodagrams’ and your Brand Signatures
  • What to do when it all goes wrong
  • The Service Recovery Model … Tragic moments into magic moments.

Life Leadership: Time Management

This workshop will look at how to improve your time management by covering forces on your time, practical time saving strategies and goal setting.

Read more

Life Leadership: Time Management

By the end of the session, participants will:

  • Understand the primacy of time.
  • Be clear on why we can focus time on things that sometimes matter least.
  • Learn new rhythms and routines for maximizing effectiveness.
  • Gain an extra 2 months of effectiveness each year!

Part A: Gaining Control … Gaining Time

  • First Things
  • The Perspective of Purpose
  • Urgency or Importance?
  • How to Gain an Extra 2 Months Each Year

Part B: Personal Excellence

  • The Daily ‘Power Hour’
  • Handling Interrupters
  • Purpose…Every Week
  • The Wheel of Well Being
  • The ‘Can Do Checklist’

This speaker currently has no keynotes. Please check back soon.

This speaker currently has no retreats. Please check back soon.

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