Service Excellence - Mark Robb

Learn more or book Mark

ABOUT THE EVENT

Vistage Open Days are high-impact, half-day business workshops where Vistage members and guests get together to experience a world-class Vistage speaker. Mark Robb spoke to more than 150 delegates at Manchester’s Bridgewater Hall on the topic of Service Excellence. See the Key Takeaways and photos from the event below.

Key Takeaways

See more highlights from Mark’s session on the Knowledge Centre »

Photos

See photos from Mark’s Session in Manchester on Flickr

Learn more or book Mark

Helping individuals and teams to become the best version of themselves, underpinned by the belief that outstanding organisational performance is the key to supporting individuals to reach their potential. This is passion that drives Mark’s work.

Specialising in increasing human and organisational performance, Mark has extensive experience creating and delivering leadership development and change management solutions. Having previously held a number of commercial management roles in the UK and Europe with a proven track record in making sustained measurable change to how people perform as well as bottom line results.

Mark works across UK and Europe delivering interventions for some of the world’s largest companies. His no-nonsense practical and commercially focused approach challenges and equips people to harnesses the huge, but often dormant, power that lies within them.

What to Expect

Understand how service is connected and driven within and through the whole organisation.
Be clear on why customers leave and how to keep them.
Understand how to identify the ‘insignificant significants’ that keep your customers loyal.